Answers to the questions we hear most from GrabMore customers.
GrabMore is a technology platform that helps participating local businesses sell and redeem Merchant-specific digital gift cards, with hosted pages, checkout, electronic delivery, balance tracking, and redemption tools.
No. GrabMore requires an account, and every purchase is added to your GrabMore dashboard, where you can redeem it in full or in part, track your balance, and see your transaction history.
No. Each Digital Gift Card is closed-loop and may be used only with the issuing Merchant and the participating locations shown in the offer.
No. Purchased Digital Gift Card value does not expire and has no dormancy or maintenance fees.
For fraud prevention, a card may take up to two hours after purchase to become active unless the checkout shows another period.
Open your GrabMore dashboard, find the purchase, and click Redeem. If the Merchant allows it, you can redeem part of the balance and use the rest later.
You may request a refund within three calendar days after purchase if no portion of the card has been redeemed. The maximum refund is the amount paid.
Checkout uses whichever payment path the Merchant has selected. The Merchant is always the issuer and seller.
Ask the Merchant to correct the issue first. If it is not resolved, email admin@grabmoreusa.com with your order number and details of the attempted redemption.
Email admin@grabmoreusa.com and include your order number and the issuing Merchant.
For the full terms behind any of these answers, or if you need help with an order.
Read the legal documentsEmail support