GrabMore Acceptable Use Policy

Last Updated: July 15, 2026

This Acceptable Use Policy applies to all consumers, Merchants, Merchant staff, developers, and others who access or use GrabMore.

1. Lawful use only

You may use GrabMore only for lawful, legitimate, Merchant-specific Digital Gift Card and promotional activity consistent with GrabMore documentation, payment-processor rules, and applicable law.

2. Prohibited payment and value activity

You may not use GrabMore to:

• create a general-purpose prepaid product;
• permit spending across unaffiliated Merchants;
• transfer value between consumers or Merchant programs;
• cash out value except where law requires it;
• create a reloadable wallet or deposit substitute;
• transmit money to an unrelated person;
• conceal the source, destination, ownership, or purpose of funds;
• process payment for goods or services not actually provided by the issuing Merchant;
• conduct card testing, transaction laundering, factoring, or unauthorized aggregation; or
• evade processor, card-network, sanctions, tax, licensing, or reporting requirements.

3. Fraud and abuse

You may not:

• use stolen, unauthorized, or fabricated payment or identity information;
• create fake purchases, redemptions, refunds, disputes, reviews, or accounts;
• resell, duplicate, guess, scrape, or intercept Digital Gift Card codes;
• manipulate discounts, referral programs, limits, or eligibility controls;
• file a knowingly false or duplicative chargeback;
• take over another account or bypass authentication;
• impersonate a person, Merchant, processor, or GrabMore representative; or
• use GrabMore to facilitate money laundering, fraud, theft, or other unlawful conduct.

4. Prohibited Merchant categories

Unless GrabMore gives prior written approval and all legal and processor requirements are satisfied, Merchants may not offer cards or promotions for:

• illegal goods or services;
• controlled substances or unlawful drug products;
• firearms, ammunition, explosives, or regulated weapons;
• adult sexual services or explicit content;
• gambling, wagering, lotteries, or prize schemes;
• deceptive financial, investment, credit-repair, or get-rich-quick services;
• counterfeit, stolen, infringing, or unlawfully obtained goods;
• charities or fundraising without required authority and disclosures;
• businesses requiring a license that the Merchant does not hold;
• goods or services presenting unreasonable consumer, safety, fraud, reputational, or regulatory risk; or
• any category prohibited by an applicable processor or card network.

GrabMore may impose additional restrictions based on risk, law, or processor requirements.

5. Platform and security abuse

You may not:

• probe, scan, test, or bypass security or rate limits without written authorization;
• introduce malware, harmful code, or excessive traffic;
• reverse engineer, decompile, or attempt to extract source code except where law expressly permits;
• scrape, crawl, copy, or harvest data through unauthorized automated means;
• access accounts, APIs, data, processor connections, or systems without authorization;
• interfere with availability, integrity, authentication, logging, or fraud controls;
• share credentials, tokens, API keys, or processor secrets; or
• use Platform data to build a competing database or service without written permission.

6. Content and conduct

You may not submit content that is unlawful, false, misleading, defamatory, infringing, discriminatory, threatening, exploitative, obscene, or invasive of privacy.

You may not harass users, Merchant staff, or GrabMore personnel or use the Platform to facilitate physical harm or unlawful discrimination.

7. Cooperation and records

Users must comply with reasonable GrabMore requests concerning verification, fraud, disputes, security, legal compliance, processor requirements, and investigations.

Merchants must preserve relevant transaction, redemption, refund, authorization, and customer-service records.

8. Enforcement

GrabMore may investigate suspected violations and may remove content, block transactions, freeze a Digital Gift Card, restrict features, suspend accounts, revoke processor access, delay payouts, establish reserves where contractually permitted, terminate service, preserve evidence, notify processors or affected parties, and report suspected unlawful activity to authorities.

Enforcement may consider severity, intent, history, customer harm, legal obligations, and processor requirements. Where appropriate, GrabMore may provide an opportunity to respond.

9. Reporting

Report suspected violations to admin@grabmoreusa.com.